We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
When you fill out a contact form wishing to get in touch with us, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
Site performance indicators: these give us information on how our websites are used, so that we can make the necessary improvements or amendments to make your experience a better one.
Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 - use and disclosure of personal information):
You have consented.
You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see sub clause 6.2).
It is otherwise required or authorized by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
It may prevent or lessen a serious and imminent threat to somebody's life or health. Opt-out: As with all direct marketing correspondence that you receive from us via email.
there is always an unsubscribe button or link located at the bottom of the email. With this you can manage which messages you receive from us.
We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us firstname.lastname@example.org.
We take active steps to protect the personal information we hold against loss, unauthorized access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at email@example.com
When no longer required or requested by you, all personal information is destroyed in a secure manner.
At True Home Design, we do everything we can to keep your personal information accurate. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else's privacy or may pose a threat to someone's life, health or safety.
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at firstname.lastname@example.org via another option below.
If you are not satisfied with the process of making a complaint to Privacy Officer you may make a complaint to the Information Commissioner on the details below: